Privacy Policy
​Drip On Demand
Last updated: 12th of September, 2025
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1. Introduction
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Drip On Demand is committed to protecting the privacy and confidentiality of all individuals whose personal information we collect and process. This Privacy Policy explains how we handle your personal data when you use our website, book a treatment, or contact us for information.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and relevant Care Quality Commission (CQC) requirements on data protection and confidentiality.
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2. Who We Are
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Drip On Demand is a clinician-led mobile IV therapy service providing intravenous and intramuscular treatments for hydration, recovery, and wellbeing.
Our registered office: [Insert Address]
Contact email: [Insert Email]
Telephone: [Insert Phone Number]
For the purposes of data protection law, Drip On Demand is the Data Controller for the personal information we process.
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3. What Information We Collect
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We may collect and process the following types of personal data:
a) Personal and Contact Details
Name, date of birth, address, telephone number, and email address.
b) Medical and Health Information
Relevant medical history, allergies, and current medications (as provided during pre-treatment assessments).
Treatment notes and consent forms completed during appointments.
c) Payment and Transaction Information
Payment details, appointment records, and receipts.
d) Website Usage Data
IP address, browser type, and site interaction data collected through cookies and analytics (see “Cookies” below).
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4. How We Use Your Information
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We process personal information for the following purposes:
To manage bookings, consultations, and treatments.
To maintain accurate medical and clinical records.
To provide safe, effective care in line with professional standards.
To communicate with you regarding your appointments or care.
To comply with legal and regulatory obligations (e.g. CQC, HMRC, or insurance).
To improve our services and website functionality.
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5. Legal Basis for Processing
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We process your information under one or more of the following lawful bases:
Consent – where you have given us explicit permission (e.g. for treatment or marketing).
Contract – where processing is necessary to provide our services to you.
Legal obligation – to comply with healthcare, tax, or professional regulation.
Vital interests – to protect your health in an emergency situation.
Public task or legitimate interests – where required for quality monitoring, audit, or service improvement.
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6. How We Store and Protect Your Data
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Your personal data is stored securely in encrypted electronic systems and protected from unauthorised access, alteration, or loss.
We retain clinical and administrative records in accordance with NHS Records Management Code of Practice and CQC data retention guidance.
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7. Sharing Your Information
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We will only share your information where necessary and lawful, for example:
With healthcare professionals directly involved in your care.
With regulatory bodies (e.g. CQC, UKAS) if required for compliance or inspection.
With insurers or payment providers for billing purposes.
With IT or administrative service providers under strict data-processing agreements.
We will never sell or disclose your personal data to third parties for marketing purposes.
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8. Your Rights
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Under UK GDPR, you have the following rights:
To access a copy of your personal information.
To request correction of inaccurate or incomplete data.
To request erasure of data where legally permissible.
To object to or restrict processing in certain circumstances.
To withdraw consent at any time (where consent was the lawful basis).
To exercise these rights, please contact us using the details above.
If you remain dissatisfied, you may lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk
9. Cookies and Analytics
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Our website uses cookies to improve user experience and monitor site performance.
You can control or disable cookies through your browser settings. For more information, please refer to our Cookie Policy (if separate).
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10. Updates to This Policy
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We review this Privacy Policy regularly and update it where necessary to reflect regulatory or service changes. The latest version will always be available on our website.